Exchange, return or cancellation of the order
Exchange (return) of goods is possible within 14 days from the date of receipt of the goods by the buyer.
You can exchange, return the goods in the store from 9.00 to 18.00 from Monday to Friday at the address: Kiev, st. Zapadinskaya, 9a.
In case of cancellation of the order within Ukraine, return shipping of the goods to the warehouse in the city of Kiev is paid.
In the event of a product defect or inconsistency with the declared description, all costs of returning goods and money are paid by the Valenta online store.
A prerequisite for exchange (return) is:
- availability of a receipt confirming the fact of purchase,
- the presence of labels on the product, the whole original packaging,
- goods without damage and traces of use.
When returning goods, you must have your passport with you.
The warranty for our products is 12 months.
Ladies and gentlemen! We care about your rights as a buyer, and therefore within two weeks you can exchange or return an item. The only requirement is to preserve the packing box, receipts and tags, as well as the availability of documents confirming the fact of the purchase.
Buyers who purchase goods using the services of "Nova Poshta" and other carriers must check the quality and appearance of the goods before paying for the order received. Make sure that you receive the goods without defects and damage, since after payment, claims for the appearance of the goods will not be accepted.